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Infobip

Customer Review
9
9.0

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Infobip

Global Business Communication Platform

Owned By

Infobip ltd.

Other OS
web app only
Mgmt Review
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  • paid

Infobip is omnichannel customer support and engagement platform that uses SMS, voice messages, email, and mobile app messaging. Customer profiling, custom payload tools, geolocation, chatbots, AI, event-triggered actions, and other features for businesses are available on the platform.

Infobip desktop view
Infobip mobile view 1
Infobip mobile view 2
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Infobip App Functionality

In-Depth Reviewer Comments

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App Pricing Page

Enterprise <ul> <li>Personalized omnichannel customer connections</li> <li>No compromise delivery</li> <li>Global reach, local presence</li> <li>Full stack customer engagement</li> </ul> Custom Other
This app has yearly payment discounts available.
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Independent Reviewer Comments


No Shortcomings
Sarah Khel

No shortcomings, The personal account for infobip is easy to understand and amazingly convenient. We are able to send out messages to any part of the globe while keeping a tab of their delivery status. The quality for their voice product is exceptional.

Pros:
N/A
Cons:
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Customer Questions

Dave K.

I’m already using another provider. How do I switch to your solution?

No answer has been provided yet. We have also reached out to the company for an answer.
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Infobip
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  • Enterprise
    <ul> <li>Personalized omnichannel customer connections</li> <li>No compromise delivery</li> <li>Global reach, local presence</li> <li>Full stack customer engagement</li> </ul>
    Custom
    Other
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Polymail
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  • Basic
    <ul> <li>Pricing per user</li> <li>Up to 2 Connected Accounts</li> <li>Comments & Mentions</li> <li>1 Personal Calendar Page</li> </ul>
    13.00
    Month
  • Premium
    <ul> <li>Up to 20 Connected Accounts</li> <li>5 Calendar Pages</li> <li>Sequences</li> <li>Team Analytics</li> </ul>
    29.00
    Month
  • Enterprise
    <ul> <li>Salesforce Integration</li> <li>SAML Single Sign-On (SSO)</li> <li>20 Calendar Pages</li> <li>Live Training & Phone Support</li> </ul>
    59.00
    Month
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Spike
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  • Free
    <ul> <li>Unified Inbox (up to 2 email addresses)</li> <li>Mobile, Desktop, Web apps</li> <li>Unlimited collaborative Notes + Tasks</li> <li>Unlimited Groups</li> </ul>
    0.00
    Other
  • Pro
    <ul> <li>Payment per user / month</li> <li>Unified Inbox (up to 3 email addresses)</li> <li>5 participants per Video Call</li> <li>5 GB storage</li> </ul>
    8.00
    Month
  • Business
    <ul> <li>Unified Inbox (unlimited email addresses)</li> <li>10 participants per Video Call</li> <li>20 GB storage</li> <li>File upload up to 1 GB</li> </ul>
    16.00
    Month
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  • Small Office
    <ul> <li>Pricing per user, 1 user maximum</li> <li>Support - Email + Online Resources</li> <li>Sales Management - Opportunity Management, Pipeline Management, Partner Relationship Management</li> <li>Marketing Campaigns - Email Templates + Merge Fields</li> </ul>
    29.00
    Month
  • Business Plus
    <ul> <li>Pricing per user, no maximum seats</li> <li>Dashboards + Reporting - Customizable Dashboards, Standard Built-in Reports</li> <li>Sales Management - Territory Management, Campaign Source Identification, Multi Currency</li> <li>Marketing Campaigns - Campaign Tracking, Web Forms, Bulk Email: 50/month</li> </ul>
    49.00
    Month
  • Insights
    <ul> <li>Dashboards + Reporting - Formula Engine, Extensive Data Drill Down, Custom Data Widgets, Scheduled Email</li> <li>Sales Management - Customizable Sales Process</li> <li>Marketing Campaigns - Bulk Email: 100/month</li> <li>Contact Management - Audit Log, Unlimited Storage Limit</li> </ul>
    89.00
    Month

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