MessageBird

collaboration > Instant Messaging & Chat Software > communication > chat > customer service > Customer Engagement Software > Support & Helpdesk Software > Ticketing & Help Desk Software

Customer Review
10
7
8.5

MessageBird is the largest cloud communications platform in terms of direct customer reach, as well as the only cloud communications platform with its own telecommunications carrier infrastructure. This proprietary technology enables global businesses to connect directly via SMS, voice, chat, and video with greater security, speed, and reliability than any other platform.

In-Depth Reviewer Comments

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App Pricing Page

Free	<ul> <li>2 named Inbox seats</li> <li>Up to 1,000 monthly Flow Invocations</li> <li>Access to all channels (Premium channels fees apply)</li> <li>Coach support</li> </ul>	0.00	Other
Custom	<ul> <li>Custom Inbox seats</li> <li>Unlimited Live Chat conversations</li> <li>Custom monthly Flow Invocations</li> <li>Priority support options</li> </ul>	Custom	Other

This app has yearly payment discounts available.

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Independent Reviewer Comments

Great as a WhatsApp function

Chandrakant Prem

My team has been using the WhatsApp function and they seem stoked. They can no concentrate on getting more customers than spending time on the current ones. Most activites for my backend team have been streamlined. The issue that I face is with their support team. My team keeps on asking questions to them and they take plenty of time to respong to the most basic queries, which many a times delays the work.

Pros:

N/A

Cons:

N/A

Flawless API INtegrations

Ted M.

I really love how the interface is so intuitive and user friendly. Anyone can use it without any problems. There are lots of different ways to communicate like SMS, WhatsApp, Email, Facebook Messenger, Twitter and many others. You can pay through PayPal too which is nice. The UI is very easy and intuitive to use. Navigating through the service, creating your messages, uploading your lists, and everything...

Pros:

Great API, very smooth

Cons:

Had a couple of times where the API timed out

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Customer Questions

Forzan V.

I see an unknown item on my bank statement from MessageBird, can you tell me what that is?

No answer has been provided yet. We have also reached out to the company for an answer.

MessageBird

Get MessageBird

Free

<ul> <li>2 named Inbox seats</li> <li>Up to 1,000 monthly Flow Invocations</li> <li>Access to all channels (Premium channels fees apply)</li> <li>Coach support</li> </ul>

0.00

Other
Custom

<ul> <li>Custom Inbox seats</li> <li>Unlimited Live Chat conversations</li> <li>Custom monthly Flow Invocations</li> <li>Priority support options</li> </ul>

Custom

Other

10to8

Get 10to8

Small Business

<ul> <li>SMS INCLUDED</li> <li>100 appts/month</li> <li>2 staff logins</li> <li>Branding: 10to8 Co-branded</li> </ul>

0.00

Other
Basic

<ul> <li>Online Booking</li> <li>Messaging</li> </ul>

12.00

Month
Grow

<ul> <li>300 appointments/month + 3 staff</li> <li>Appointment Scheduling</li> <li>Services & Staff</li> </ul>

25.00

Month
Enterprise

<ul> <li>Tools for HIPAA with BAA</li> <li>Support: Phone & Online</li> <li>Personalized onboarding</li> <li>Advanced Accessibility</li> </ul>

Custom

Other

MarbleFlows

Get MarbleFlows

Free

<ul> <li>5 flows</li> <li>Unlimited content</li> <li>Unlimited pages in flow</li> <li>1000 flows views/month</li> </ul>

0.00

Month
Scale

<ul> <li>3000 flows views/month</li> <li>3 editor seats</li> <li>Priority support</li> </ul>

13.21

Month
Pro

<ul> <li>Unlimited flows views</li> <li>Unlimited seats</li> <li>Account manager</li> <li>Advance integrations</li> </ul>

Custom

Other

SatisMeter

Get SatisMeter

STARTUP

<ul> <li>300 Responses</li> <li>~3,000 Active users</li> </ul>

49.00

Month
GROWTH

<ul> <li>1,000 Responses</li> <li>~10,000 Active users</li> </ul>

99.00

Month
BUSINESS

<ul> <li>10,000 Responses</li> <li>~1,00,000 Active users</li> </ul>

299.00

Month
ENTERPRISE

<ul> <li>For more than 100,000 active users</li> </ul>

Custom

Other

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