Spiral

customer service > Customer Experience Software

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Turn customer feedback into actionable insights. Our AI takes in omnichannel customer feedback and detects emerging problems before they blow up. Simple Integration. Powerful Results. Actionable Insights. Eliminate guesswork and discover clear problems you can actually act on. Real-time Tracking. We track feedback as it enters your system, keeping you up-to-date 24/7 via Sight AI™. Integrates with Your CRM. We integrate with the most popular CRMs on the market. Scales with You. The more feedback you process, the better your results. Spiral learns with you. Accelerate your work. Address issues before they blow up. Prevent issues from snowballing by spotting trends early and addressing them before it's too late. find all issues at once. No more manually chasing down issues.

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App Pricing Page

Observer	<ul> <li>Sight AI™ Dashboard Users: 1 User</li> <li>Up to 2 Feedback Channels</li> <li>Top 5 Insights Detected</li> <li>Public customer feedback scan</li> </ul>	Free	Month
Bug Hunter	<ul> <li>Sight AI™ Dashboard Users: Upto 10 users</li> <li>Up to 4 Feedback Channels</li> <li>All detected insights</li> <li>Real-Time Tracking</li> </ul>	Custom	Month
Issue Vulture	<ul> <li>Sight AI™ Dashboard Users: Unlimited</li> <li>Unlimited Feedback Channels</li> <li>Private customer feedback scan</li> <li>Tech support</li> </ul>	Custom	Month

No yearly discounts available.

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Customer Questions

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Spiral

Get Spiral

Observer

<ul> <li>Sight AI™ Dashboard Users: 1 User</li> <li>Up to 2 Feedback Channels</li> <li>Top 5 Insights Detected</li> <li>Public customer feedback scan</li> </ul>

Free

Month
Bug Hunter

<ul> <li>Sight AI™ Dashboard Users: Upto 10 users</li> <li>Up to 4 Feedback Channels</li> <li>All detected insights</li> <li>Real-Time Tracking</li> </ul>

Custom

Month
Issue Vulture

<ul> <li>Sight AI™ Dashboard Users: Unlimited</li> <li>Unlimited Feedback Channels</li> <li>Private customer feedback scan</li> <li>Tech support</li> </ul>

Custom

Month

Sweet Analytics

Get Sweet Analytics

Starter

<ul> <li>Integrations into your existing tools: Google Analytics, Google Ads, Bing, Facebook, email platform, etc.</li> <li>Sales revenue band up to $629255.00 / year</li> <li>Using only Magento, Shopify or Woocommerce</li> <li>Free 28 day trial</li> </ul>

124.00

Month
Pro Plan

<ul> <li>Pricing for upto $2.5 m in sales revenue</li> <li>Integrations into your existing tools: Google Analytics, Google Ads, Bing, Facebook, email platform, etc.</li> <li>Sales revenue band from $629255.00 and up to $12.59m / year</li> <li>Using only Magento, Shopify or Woocommerce platforms</li> </ul>

626.00

Month
Custom

<ul> <li>Integrations into your existing tools: Google Analytics, Google Ads, Bing, Facebook, email platform, etc.</li> <li>Any sales revenue band</li> <li>Using any e-commerce platform of your choice</li> <li>Unlimited marketing channels</li> </ul>

Custom

Month

Salesmate

Get Salesmate

Starter

<ul> <li>Pricing per user</li> <li>Contacts, Companies, Deals</li> <li>Email Sync, Tracking & Templates</li> <li>Multiple Pipeline Management</li> </ul>

15.00

Month
Growth

<ul> <li>Product Management</li> <li>Goal Management</li> <li>Email Reminders & Scheduling</li> <li>Team Inbox</li> </ul>

30.00

Month
Boost

<ul> <li>Team Management</li> <li>Increased Team Inbox Limits</li> <li>Smart Activity Queue</li> <li>Power Dialer</li> </ul>

50.00

Month
Enterprise

<ul> <li>Dedicated Account Manager</li> <li>Personalized Onboarding</li> <li>Priority Support</li> </ul>

Custom

Other

CONTUS MirrorFly

Get CONTUS MirrorFly

Essentials

<ul> <li>For 5K active users</li> <li>Private 1-to-1 chat</li> <li>Group Chat</li> <li>Unlimited Storage</li> </ul>

99.00

Month
Growth

<ul> <li>Voice Call Included upto 5000 mins (Addl Charges $0.0010/mint)</li> <li>Video Call Included upto 5000 mins (Addl Charges $0.0010/mint)</li> </ul>

199.00

Month
Premium

<ul> <li>Voice Call Included upto 7500 mins (Addl Charges $0.0010/mint)</li> <li>Video Call Included upto 7500 mins (Addl Charges $0.0015/mint)</li> <li>Group Calls </ul>

999.00

Month
Self-managed

<ul> <li>Unlimited Voice Calls</li> <li>Unlimited Video Calls</li> <li>Unlimited Group Calls</li> <li>Customizable End-to-End Security (AES-256, SSL)</li> </ul>

Custom

Other

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