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Vonage

communication > chat > Call Center Management Software > customer service > Customer Service Software

Customer Review
1
1.0

Vonage is a cloud-based communications platform for both companies and individuals. It provides a unique combination of established, ready-to-use applications and the usage of broad communications APIs to construct bespoke applications and integrations, or it combines the two, utilising apps and customising using APIs. It also allows companies to have amazing conversations everywhere, develop distinctive experiences with ease, and use data and AI to make every discussion more successful.

In-Depth Reviewer Comments

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App Pricing Page

Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

This app has yearly payment discounts available.

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InsiderApps Video Reviews

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Independent Reviewer Comments

Unnecessarily charging for unused services

Liza H.

I was using my landline for my office calls and then I decided to forward my landline calls to my cell phone. I am now being charged extra and they have no valid reason to it. They come up with an excuse that I might have added extra lines or taken up another service which I did not order. They are charging multiple payments on my credit card before their payment cycle aswell. I have discontinued their services.

Pros:

N/A

Cons:

N/A

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Customer Questions

Vikram K.

Under the PBX settings is it possible to record or upload autmatic greetings?

No answer has been provided yet. We have also reached out to the company for an answer.

Vonage

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Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

Cumul.io

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Basic

<ul> <li>Monthly Active Viewers - 100</li> <li>Monthly Active Designers - 1</li> <li>Acceleration Storage - 10GB</li> <li>Full Platform Integration</li> </ul>

1195.00

Month
Professional

<ul> <li>Monthly Active Viewers - 500</li> <li>Monthly Active Designers - 5</li> <li>Acceleration Storage - 500GB</li> <li>Custom Logo Viewer Portal</li> </ul>

2325.00

Month
Elite

<ul> <li>Monthly Active Viewers - 1000</li> <li>Monthly Active Designers - 30</li> <li>Acceleration Storage - 1TB</li> <li>Embedded Dashboard Editor</li> </ul>

3245.00

Month
Enterprise

<ul> <li>Tailor-Made Packages</li> <li>Virtual Private Cloud</li> <li>Professional Services</li> <li>Enterprise Support</li> </ul>

Custom

Other

Kapture CRM

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Essential

<ul> <li>Omnichannel Ticketing</li> <li>Auto-assign Tickets</li> <li>SLA Management</li> <li>Data Import</li> </ul>

32.16

Month
Professional

<ul> <li>Custom API</li> <li>Ecommerce Integrations</li> <li>Reports & Analytics</li> <li>Social Media Integrations</li> </ul>

51.47

Month
Enterprise

<ul> <li>Custom Reporting</li> <li>Sandbox</li> <li>IP Whitelisting</li> <li>Dashboards</li> </ul>

96.52

Month

HubSpot

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Free

<ul> <li>2,000 email sends per calendar month, with HubSpot branding</li> <li>Up to 3 dashboards, each with 10 reports per dashboard</li> <li>1 blog, Includes HubSpot branding</li> <li>Standard web analytics dashboard</li> </ul>

0.00

Other
Starter

<ul> <li>Includes 1,000 marketing contacts</li> <li>MARKETING AUTOMATION - Form automation, Email automation</li> <li>REMOVE HUBSPOT BRANDING FROM - Forms, Email marketing</li> <li>GET HELP FAST - Email and in-app chat support</li> </ul>

50.00

Month
Professional

<ul> <li>Includes 2,000 marketing contacts</li> <li>AUTOMATE & PERSONALIZE ENGAGEMENT ACROSS CHANNELS - Omni-channel marketing automation, ABM tools and automation</li> <li>ORCHESTRATE EFFICIENT CAMPAIGNS - Collaboration tools, Campaign management</li> <li>OPTIMIZE CAMPAIGN CONVERSION - A/B testing, Ad conversion events</li> </ul>

890.00

Month
Enterprise

<ul> <li>Includes 10,000 marketing contacts</li> <li>MANAGE YOUR TEAMS & BRANDS - Single sign-on, Partitioning</li> <li>EXTEND THE PLATFORM - Custom objects, Salesforce custom object sync</li> <li>ADVANCE YOUR REPORTING - Multi-touch revenue attribution, Behavioral event triggers and reporting</li> </ul>

3200.00

Month

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