Vonage

communication > chat > Call Center Management Software > customer service > Customer Service Software

Customer Review
1
1.0

Vonage is a cloud-based communications platform for both companies and individuals. It provides a unique combination of established, ready-to-use applications and the usage of broad communications APIs to construct bespoke applications and integrations, or it combines the two, utilising apps and customising using APIs. It also allows companies to have amazing conversations everywhere, develop distinctive experiences with ease, and use data and AI to make every discussion more successful.

In-Depth Reviewer Comments

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App Pricing Page

Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

This app has yearly payment discounts available.

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Independent Reviewer Comments

Unnecessarily charging for unused services

Liza H.

I was using my landline for my office calls and then I decided to forward my landline calls to my cell phone. I am now being charged extra and they have no valid reason to it. They come up with an excuse that I might have added extra lines or taken up another service which I did not order. They are charging multiple payments on my credit card before their payment cycle aswell. I have discontinued their services.

Pros:

N/A

Cons:

N/A

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Customer Questions

Vikram K.

Under the PBX settings is it possible to record or upload autmatic greetings?

No answer has been provided yet. We have also reached out to the company for an answer.

Vonage

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Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

Spike

Get Spike

Free

<ul> <li>Unified Inbox (up to 2 email addresses)</li> <li>Mobile, Desktop, Web apps</li> <li>Unlimited collaborative Notes + Tasks</li> <li>Unlimited Groups</li> </ul>

0.00

Other
Pro

<ul> <li>Payment per user / month</li> <li>Unified Inbox (up to 3 email addresses)</li> <li>5 participants per Video Call</li> <li>5 GB storage</li> </ul>

8.00

Month
Business

<ul> <li>Unified Inbox (unlimited email addresses)</li> <li>10 participants per Video Call</li> <li>20 GB storage</li> <li>File upload up to 1 GB</li> </ul>

16.00

Month

JobNimbus

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Early

<ul> <li>Add unlimited contacts</li> <li>Track workflow with boards</li> <li>Send invoices with 1 click</li> <li>Collect payments digitally</li> </ul>

Custom

Other
Growing

<ul> <li>Add unlimited jobs</li> <li>Offer financing to homeowners</li> <li>Run custom reports</li> <li>Automate 10 workflows</li> </ul>

Custom

Other
Established

<ul> <li>Track workflow with unlimited boards</li> <li>Automate unlimited workflows</li> <li>Sync multiple locations to Quickbooks</li> <li>Integrate unlimited software tools</li> </ul>

Custom

Other

CONTUS MirrorFly

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Essentials

<ul> <li>For 5K active users</li> <li>Private 1-to-1 chat</li> <li>Group Chat</li> <li>Unlimited Storage</li> </ul>

99.00

Month
Growth

<ul> <li>Voice Call Included upto 5000 mins (Addl Charges $0.0010/mint)</li> <li>Video Call Included upto 5000 mins (Addl Charges $0.0010/mint)</li> </ul>

199.00

Month
Premium

<ul> <li>Voice Call Included upto 7500 mins (Addl Charges $0.0010/mint)</li> <li>Video Call Included upto 7500 mins (Addl Charges $0.0015/mint)</li> <li>Group Calls </ul>

999.00

Month
Self-managed

<ul> <li>Unlimited Voice Calls</li> <li>Unlimited Video Calls</li> <li>Unlimited Group Calls</li> <li>Customizable End-to-End Security (AES-256, SSL)</li> </ul>

Custom

Other

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