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Vonage

communication > chat > Call Center Management Software > customer service > Customer Service Software

Customer Review
1
1.0

Vonage is a cloud-based communications platform for both companies and individuals. It provides a unique combination of established, ready-to-use applications and the usage of broad communications APIs to construct bespoke applications and integrations, or it combines the two, utilising apps and customising using APIs. It also allows companies to have amazing conversations everywhere, develop distinctive experiences with ease, and use data and AI to make every discussion more successful.

In-Depth Reviewer Comments

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App Pricing Page

Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

This app has yearly payment discounts available.

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InsiderApps Video Reviews

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Independent Reviewer Comments

Unnecessarily charging for unused services

Liza H.

I was using my landline for my office calls and then I decided to forward my landline calls to my cell phone. I am now being charged extra and they have no valid reason to it. They come up with an excuse that I might have added extra lines or taken up another service which I did not order. They are charging multiple payments on my credit card before their payment cycle aswell. I have discontinued their services.

Pros:

N/A

Cons:

N/A

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Customer Questions

Vikram K.

Under the PBX settings is it possible to record or upload autmatic greetings?

No answer has been provided yet. We have also reached out to the company for an answer.

Vonage

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Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

Intercom

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Support

<ul> <li>Human support: Live chat for support, Team inboxes</li> <li>Self-serve support: Help articles, Conversational bots</li> <li>Proactive support: Targeted messaging, Product Tours</li> </ul>

Custom

Other
Engage

<ul> <li>Engagement and adoption: Outbound email and in-product messaging, Push messages & notifications</li> <li>Optimize performance: A/B testing & control groups, Message versioning</li> <li>Personalize targeting: Custom events and customer segments, Salesforce & Marketo integrations</li> </ul>

Custom

Other
Convert

<ul> <li>Website conversion: Conversational chatbots, Live chat for sales</li> <li>Manage leads: Multiple team inboxes, Automatic meeting booking</li> <li>Prospect data: Salesforce & Marketo integrations, Reverse IP lookup and data enrichment</li> </ul>

Custom

Other

Polymail

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Basic

<ul> <li>Pricing per user</li> <li>Up to 2 Connected Accounts</li> <li>Comments & Mentions</li> <li>1 Personal Calendar Page</li> </ul>

13.00

Month
Premium

<ul> <li>Up to 20 Connected Accounts</li> <li>5 Calendar Pages</li> <li>Sequences</li> <li>Team Analytics</li> </ul>

29.00

Month
Enterprise

<ul> <li>Salesforce Integration</li> <li>SAML Single Sign-On (SSO)</li> <li>20 Calendar Pages</li> <li>Live Training & Phone Support</li> </ul>

59.00

Month

Spike

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Free

<ul> <li>Unified Inbox (up to 2 email addresses)</li> <li>Mobile, Desktop, Web apps</li> <li>Unlimited collaborative Notes + Tasks</li> <li>Unlimited Groups</li> </ul>

0.00

Other
Pro

<ul> <li>Payment per user / month</li> <li>Unified Inbox (up to 3 email addresses)</li> <li>5 participants per Video Call</li> <li>5 GB storage</li> </ul>

8.00

Month
Business

<ul> <li>Unified Inbox (unlimited email addresses)</li> <li>10 participants per Video Call</li> <li>20 GB storage</li> <li>File upload up to 1 GB</li> </ul>

16.00

Month

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