Vonage

communication > chat > Call Center Management Software > customer service > Customer Service Software

Customer Review
1
1.0

Vonage is a cloud-based communications platform for both companies and individuals. It provides a unique combination of established, ready-to-use applications and the usage of broad communications APIs to construct bespoke applications and integrations, or it combines the two, utilising apps and customising using APIs. It also allows companies to have amazing conversations everywhere, develop distinctive experiences with ease, and use data and AI to make every discussion more successful.

In-Depth Reviewer Comments

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App Pricing Page

Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

This app has yearly payment discounts available.

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Independent Reviewer Comments

Unnecessarily charging for unused services

Liza H.

I was using my landline for my office calls and then I decided to forward my landline calls to my cell phone. I am now being charged extra and they have no valid reason to it. They come up with an excuse that I might have added extra lines or taken up another service which I did not order. They are charging multiple payments on my credit card before their payment cycle aswell. I have discontinued their services.

Pros:

N/A

Cons:

N/A

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Customer Questions

Vikram K.

Under the PBX settings is it possible to record or upload autmatic greetings?

No answer has been provided yet. We have also reached out to the company for an answer.

Vonage

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Enterprise

<ul> <li>Communications APIs: Reach and engage customers across messaging, voice, video, and more</li> <li>Unified Communications: Unify global business communications channels to work better together</li> <li>Contact Centers: Provide agents with tools and insights to boost customer satisfaction</li> <li>Conversational Commerce: Turn conversations into sales by engaging customers on their favorite channel</li> </ul>

Custom

Other

Relish AI

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Grow

<ul> <li>Unlimited FAQ chatbots</li> <li>Track Order</li> <li>Live Chat Integration with Shopify Inbox</li> <li>AI Sales campaigns</li> </ul>

29.00

Month
Pro

<ul> <li>Conversational Flows</li> <li>Conversational Search</li> <li>Back In Stock Campaign</li> <li>Gorgias and Klaviyo Integrations</li> </ul>

99.00

Month
Premium

<ul> <li>Advanced Order Management</li> <li>Advanced Help Centre</li> <li>Custom Nudge Campaigns</li> <li>Product Quiz</li> </ul>

299.00

Month
Enterprise

<ul> <li>Self Service Subscription Management</li> <li>Customised Cancel Subscription Retention</li> <li>Recharge Integration</li> <li>Custom Chat Flows</li> </ul>

599.00

Month

Tribe

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Plus

<ul> <li>Free for up to 100 members</li> <li>3 admin seats</li> <li>Plus apps</li> <li>Custom domain</li> </ul>

99.00

Month
Premium

<ul> <li>Analytics</li> <li>Zapier integration</li> <li>2,500 total members</li> <li>API and webhooks</li> </ul>

399.00

Month
Advanced

<ul> <li>Advanced apps</li> <li>CRM integrations</li> <li>Email white-labelling</li> <li>Customer Success Manager</li> </ul>

699.00

Month
Enterprise

<ul> <li>Enterprise-grade security</li> <li>Data residency</li> <li>Audit and activity log</li> <li>Uptime SLA</li> </ul>

Custom

Other

Courier

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Developer Tier

<ul> <li>Complete API access</li> <li>Notification design studio</li> <li>Basic logging and analytics</li> </ul>

0.005

Other
Business Tier

<ul> <li>Internationalization of notifications</li> <li>Multi-region support</li> <li>End-to-end testing</li> </ul>

Custom

Year

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