Zendesk, an award winning customer service software has announced the financial results of its first quarter of 2022. It has also released a Shareholder letter for its investor relations at the website. Zendesk had also hosted a live video seminar on the 28th of April, 2022. This video webcast is available for 12 months and can be accessed through the company’s investor relations website
As of March 31st, 2022 the revenue was of USD 388.3 million, with an increase of 30% compared to the previous year. The GAAP (Generally accepted accounting principles) net loss for the quarter that ended on March 31st of this year was USD 66.9 million. The GAAP net loss per share (diluted and based was estimated to be USD 0.55. Regarding the non-GAAP net income for this quarter was USD 15.1 million and non-GAAP net income per share (basic and diluted) was USD 0.12. This non-GAAP net income excludes an estimate of USD 67.5 million in share-based compensation and other expenses (this is inclusive of USD 3.2 million of employer tax related to employee stock transactions and USD 0.4 million of amortization of share-based compensation which was capitalized in internal-use software). USD 11.4 million were related to acquisition-related expenses, amortization of purchased intangibles cost USD 1.8 million, and amortization of debt issuance costs USD 1.2 million. For the quarter that ended on March 31st 2022, the GAAP net loss per share for the quarter was based on 122.0 million weighted average shares outstanding (diluted and basic) and non-GAAP net income per share for the quarter of March 31st, 2022, was based on 122.0 million weighted average shares outstanding (basic) and 126.8 million weighted average shares outstanding (diluted).
About Zendesk
Zendesk was launched in 2007 and since then has aimed to revolutionize customer experience through its SaaS (software as a service) operations. Its primary goal is to enable any business across the world to take their customer service processes online. So far Zendesk has connected over 100,000 brands to hundreds of customers, over numerous social media platforms, chat, email, messaging, communities, channels, help centers, review sites and telephony. It has helped build a diverse and vibrant community of businesses who are looking for a way to connect with their customer base better. The company was first based in Copenhagen, Denmark and since then has established itself in cities like California and New York City. Today the company employees over 6,000 people around the globe. You can learn more about the company here
