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Delighted

customer service > Feedback Management Software

Customer Review
10
10.0

Delighted is a turnkey customer, employee, and product experience platform that helps thousands of brands like Affirm, Peloton, Doordash, and Instacart drive business growth with actionable feedback. Customize and send surveys in minutes, and automate the process with 30+ one-click integrations with the tools you already use. Set it all up yourself - no design or dev resources necessary.

In-Depth Reviewer Comments

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App Pricing Page

Free	<ul> <li>Use 1 delivery platform -Email, Web, Link, SDK</li> <li>1 Project - Use 1 survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 1,000</li> <li>Invite 3 team members</li> </ul>	0.00	Other
Premium	<ul> <li>Use all delivery platforms - Email, Web, Link, SDK, 3 Kiosks</li> <li>5 Projects - Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 10,000</li> <li>Price per month billed yearly</li> </ul>	224.00	Month
Premium Plus	<ul> <li>7 Projects - Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 20,000</li> <li>Invite 20 team members</li> <li>Role-based user access</li> </ul>	449.00	Month

This app has yearly payment discounts available.

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Independent Reviewer Comments

really good

Martha Wilkinson

surprisingly great but expensive

Pros:

N/A

Cons:

expensive, especially for more than 1 project

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Customer Questions

No one has asked any questions yet.

Delighted

Get Delighted

Free

<ul> <li>Use 1 delivery platform -Email, Web, Link, SDK</li> <li>1 Project - Use 1 survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 1,000</li> <li>Invite 3 team members</li> </ul>

0.00

Other
Premium

<ul> <li>Use all delivery platforms - Email, Web, Link, SDK, 3 Kiosks</li> <li>5 Projects - Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 10,000</li> <li>Price per month billed yearly</li> </ul>

224.00

Month
Premium Plus

<ul> <li>7 Projects - Use any survey template: NPS, CSAT, CES, 5-star, Thumbs, Smileys, eNPS, PMF</li> <li>Monthly survey send limit of 20,000</li> <li>Invite 20 team members</li> <li>Role-based user access</li> </ul>

449.00

Month

TalkJS

Get TalkJS

Basic

<ul> <li>Includes 10,000 MAU</li> <li>Unlimited conversations and messages</li> <li>Up to 30 participants in Group Chats</li> <li>Support Via chat during office hours</li> </ul>

279.00

Month
Growth

<ul> <li>Includes 25,000 MAU</li> <li>Up to 300 participants in Group Chats</li> <li>Support via Priority chat & email</li> <li>12 months message retention</li> </ul>

569.00

Month
Enterprise

<ul> <li>Custom MAU</li> <li>Custom group chats</li> <li>Support via Priority phone, chat & email</li> <li>Custom message retention</li> </ul>

Custom

Other

LeadSquared

Get LeadSquared

Lite

<ul> <li>Price per user per month billed annually</li> <li>Lead Management</li> <li>Sales Management</li> <li>Mobile CRM</li> </ul>

25.00

Month
Pro

<ul> <li>Email Campaigns</li> <li>Advanced Lead Management</li> <li>Advanced Sales Management</li> <li>Webhooks</li> </ul>

50.00

Month
Super

<ul> <li>Workflow Automations</li> <li>Sales Process Designer</li> <li>Permission Templates</li> <li>Developer Platform (LAPPS)</li> </ul>

100.00

Month
Ultimate

<ul> <li>Features according to customer requirements</li> </ul>

Custom

Other

Sendbird

Get Sendbird

Developer

<ul> <li>No overages allowed</li> <li>100 MAU 10 peak concurrent connections</li> <li>No credit card required</li> <li>Community support</li> </ul>

0.00

Other
Starter 5K

<ul> <li>Pricing for 5K MAU</li> <li>Overages may apply</li> <li>Modern messaging essentials</li> <li>Basic moderation</li> </ul>

399.00

Month
Pro 5K

<ul> <li>Message translation</li> <li>Advanced moderation & filters</li> <li>Ticketed support</li> </ul>

599.00

Month
Enterprise

<ul> <li>Data export</li> <li>Option for dedicated servers</li> <li>Priority support</li> </ul>

Custom

Other

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