Help Scout

customer service > Support & Helpdesk Software

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Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.

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App Pricing Page

Standard	<ul> <li>2 Mailboxes, 1 Docs site</li> <li>Up to 25 users (price per user)</li> <li>In-app messaging</li> <li>Live chat</li> </ul>	25.00	Month
Plus	<ul> <li>5 Mailboxes, 2 Docs sites</li> <li>No user limit</li> <li>Custom fields</li> <li>Teams</li> </ul>	40.00	Month
Company	<ul> <li>Unlimited Mailboxes</li> <li>Concierge onboarding service</li> <li>Dedicated account manager</li> <li>Unlimited Docs sites</li> </ul>	Custom	Year

This app has yearly payment discounts available.

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Customer Questions

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Help Scout

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Standard

<ul> <li>2 Mailboxes, 1 Docs site</li> <li>Up to 25 users (price per user)</li> <li>In-app messaging</li> <li>Live chat</li> </ul>

25.00

Month
Plus

<ul> <li>5 Mailboxes, 2 Docs sites</li> <li>No user limit</li> <li>Custom fields</li> <li>Teams</li> </ul>

40.00

Month
Company

<ul> <li>Unlimited Mailboxes</li> <li>Concierge onboarding service</li> <li>Dedicated account manager</li> <li>Unlimited Docs sites</li> </ul>

Custom

Year

Pastel

Get Pastel

Free Forever

<ul> <li>Unlimited free canvases</li> <li>Unlimited guest reviewers</li> <li>Unlimited versions per canvas</li> <li>3 day commenting window</li> </ul>

0.00

Month
Solo

<ul> <li>3 premium canvases</li> <li>File attachments in comments</li> <li>Export to CSV</li> </ul>

29.00

Month
Studio

<ul> <li>Pause commenting on canvases</li> <li>Organise with folders and labels</li> <li>Export to Trello, Asana, Jira, etc.</li> <li>Export to a webhook or Zapier</li> </ul>

99.00

Month
Enterprise

<ul> <li>Starts at 10 users</li> <li>Single sign-on (SSO)</li> <li>Custom terms</li> <li>Dedicated account representative</li> </ul>

350.00

Month

Freshmarketer

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Free

<ul> <li>100 marketing contacts</li> <li>Contact & Account Management</li> <li>Contact Lifecycle Stages</li> <li>Website Tracking & Built-in Chat</li> </ul>

0.00

Month
Growth

<ul> <li>2000 marketing contacts</li> <li>Drag-and-drop Journey Builder</li> <li>Multichannel Engagement-Email, SMS & WhatsApp</li> <li>Behavioral Targeting</li> </ul>

23.00

Month
Pro

<ul> <li>5000 marketing contacts</li> <li>Advanced Webhooks</li> <li>Offline Events</li> <li>Up to 3,000 Bot Sessions/Month</li> </ul>

179.00

Month
Enterprise

<ul> <li>10000 marketing contacts</li> <li>Transactional Emails</li> <li>Field-level Permissions</li> <li>Dedicated Account Manager</li> </ul>

359.00

Month

SaaSquatch

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Referral

<ul> <li>Embeddable Widgets</li> <li>Brandable User Experiences</li> <li>Automated Reward Fulfilment</li> <li>Referral Experiences</li> </ul>

1750.00

Month
Loyalty

<ul> <li>End-user Support Tools</li> <li>Analytics & Reporting</li> <li>Loyalty Experience (Rewards Exchange & Rewards List)</li> <li>Custom Rewards</li> </ul>

1750.00

Month
Lifecycle

<ul> <li>Unified Lifecycle Experiences</li> <li>Extensible Experiences</li> <li>Leaderboards</li> <li>Multi-language support</li> </ul>

Custom

Other

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