EngageBay

customer service > CRM Software

Customer Review
7
9
9
8.3

EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. EngageBay brings you powerful sales enablement tools to train your sales force training tools and it automatically records all your communications with clients, via phone and/or email. - all from one easy to use platform.

In-Depth Reviewer Comments

Thomas R.

Value for money CRM

Performance wise it's worth it to use it for processing customer queries quickly, and we've actually been able to boost our speed.

How did your team benefit the most?:

Great improvement in our customer support operations with this tool we have made customer service much more efficient.

One Major Feature That You Benefited From:

Most of the features are significant to mention one it'll live chat software it does simplify talking to new potential users.

How difficult is it to get started?:

Its own support for it's users is very helpful that makes it convenient to learn to use it.

One thing or feature you would improve:

CSV file export is time taking and often fails

Size of your organization:

50-90

Position or Role:

CMO

Why You Signed Up:

For building strong customer support

Victor G.

It truly is all in one CRM

It is a complete solution for capturing, nurturing and converting leads into customers all this can be done via multiple channels like email, cold sales, etc.

How did your team benefit the most?:

Time and money are both saved because now we have most of the necessary features all in one tool and its relatively affordable so it is worth it.

One Major Feature That You Benefited From:

We leveraged its marketing automation capabilities to automate email campaigns and capture site visitors using lead magnets and the results have shown positive growth.

How difficult is it to get started?:

Won't say difficult but will say there's definitely some learning curve to it but it also has detailed guides on each of its features.

One thing or feature you would improve:

CSV file export is time taking and often fails.

Size of your organization:

10-30

Position or Role:

Technology Manager

Why You Signed Up:

We use this tool for automating marketing

App Pricing Page

Free	<ul> <li>500 Contacts</li> <li>Email Marketing</li> <li>Autoresponders</li> <li>Email Broadcast</li> </ul>	0.00	Month
Basic	<ul> <li>1,000 Contacts</li> <li>Email Templates</li> <li>Web Pop-ups</li> <li>Landing Page Builder</li> </ul>	14.99	Month
Growth	<ul> <li>10,000 Contacts</li> <li>Marketing Automation</li> <li>Push Notifications</li> <li>Site Messages</li> </ul>	49.99	Month
Pro	<ul> <li>Unlimited Contacts</li> <li>Marketing Automation</li> <li>Web Analytics</li> <li>Proposal Analytics</li> </ul>	99.99	Month

This app has yearly payment discounts available.

Get EngageBay

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Independent Reviewer Comments

People love this app no idea why

Moriah Gray

I don't get it, everyone raves about this software but I don't see why. Less features and worse UI than most others. Hubspot is soooo much better as a CRM. This is really an email marketing tool dressed as a CRM.

Pros:

Good for cold-emailing

Cons:

CRM is blah

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EngageBay

Get EngageBay

Free

<ul> <li>500 Contacts</li> <li>Email Marketing</li> <li>Autoresponders</li> <li>Email Broadcast</li> </ul>

0.00

Month
Basic

<ul> <li>1,000 Contacts</li> <li>Email Templates</li> <li>Web Pop-ups</li> <li>Landing Page Builder</li> </ul>

14.99

Month
Growth

<ul> <li>10,000 Contacts</li> <li>Marketing Automation</li> <li>Push Notifications</li> <li>Site Messages</li> </ul>

49.99

Month
Pro

<ul> <li>Unlimited Contacts</li> <li>Marketing Automation</li> <li>Web Analytics</li> <li>Proposal Analytics</li> </ul>

99.99

Month

Capsule

Get Capsule

Professional

<ul> <li>50,000 Contacts</li> <li>10GB Storage per User</li> <li>Activity Reporting</li> <li>Key integrations including Microsoft 365, Google, Xero, MailChimp, Zapier & many more</li> </ul>

18.00

Month
Teams

<ul> <li>100,000 Contacts</li> <li>20GB Storage per User</li> <li>Multiple Sales Pipelines</li> <li>Advanced Sales Reporting</li> </ul>

36.00

Month
Enterprise

<ul> <li>200,000 Contacts</li> <li>40GB Storage per User</li> <li>Implementation Support</li> <li>Import Assistance</li> </ul>

54.00

Month

LiveAgent

Get LiveAgent

Free

<ul> <li>7 days ticket history</li> <li>1 chat button</li> <li>1 phone number</li> <li>1 email address</li> </ul>

0.00

Other
Ticket

<ul> <li>Unlimited ticket history</li> <li>Unlimited email addresses</li> <li>Advanced reporting</li> <li>Customer portal + forum</li> </ul>

15.00

Month
Ticket+Chat

<ul> <li>Unlimited chat buttons</li> <li>Feedback management</li> <li>Real time visitors monitor</li> <li>Proactive chat invitations</li> </ul>

29.00

Month
All-inclusive

<ul> <li>Call center support</li> <li>Call routing and transfers</li> <li>Hardware IP phone</li> <li>Unlimited call recordings</li> </ul>

49.00

Month

Reservio

Get Reservio

Free

<ul> <li>Billed per 6 months<li> <li>40 bookings<li> <li>100 clients<li> <li>Email booking notifications<li> </ul>

0.00

Other
Starter

<ul> <li>200 bookings<li> <li>Unlimited clients<li> <li>SMS booking notifications<li> <li>Print & export data<li> </ul>

10.00

Month
Standard

<ul> <li>500 bookings<li> <li>Send staff notifications<li> <li>Customize client notifications<li> <li>Manage punch cards, gift cards, & memberships<li> </ul>

20.00

Month
Pro

<ul> <li>Unlimited bookings<li> <li>Remove Reservio ads<li> <li>Remove Reservio branding from notifications<li> <li>Multi-level user access<li> </ul>

40.00

Month

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