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EngageBay

Customer Review
7
9
9
8.3

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EngageBay

Service CRM, marketing and sales integrated software

Owned By
EngageBay Inc
Other OS

Windows

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iOS

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Android

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Mgmt Review
  • free
  • paid

EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. EngageBay brings you powerful sales enablement tools to train your sales force training tools and it automatically records all your communications with clients, via phone and/or email. - all from one easy to use platform.

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In-Depth Reviewer Comments


Thomas R.
Value for money CRM

Performance wise it's worth it to use it for processing customer queries quickly, and we've actually been able to boost our speed.

How did your team benefit the most?:
Great improvement in our customer support operations with this tool we have made customer service much more efficient.
One Major Feature That You Benefited From:
Most of the features are significant to mention one it'll live chat software it does simplify talking to new potential users.
How difficult is it to get started?:
Its own support for it's users is very helpful that makes it convenient to learn to use it.
One thing or feature you would improve:
CSV file export is time taking and often fails
Size of your organization:
50-90
Position or Role:
CMO
Why You Signed Up:
For building strong customer support

Victor G.
It truly is all in one CRM

It is a complete solution for capturing, nurturing and converting leads into customers all this can be done via multiple channels like email, cold sales, etc.

How did your team benefit the most?:
Time and money are both saved because now we have most of the necessary features all in one tool and its relatively affordable so it is worth it.
One Major Feature That You Benefited From:
We leveraged its marketing automation capabilities to automate email campaigns and capture site visitors using lead magnets and the results have shown positive growth.
How difficult is it to get started?:
Won't say difficult but will say there's definitely some learning curve to it but it also has detailed guides on each of its features.
One thing or feature you would improve:
CSV file export is time taking and often fails.
Size of your organization:
10-30
Position or Role:
Technology Manager
Why You Signed Up:
We use this tool for automating marketing

App Pricing Page

Free <ul> <li>500 Contacts</li> <li>Email Marketing</li> <li>Autoresponders</li> <li>Email Broadcast</li> </ul> 0.00 Month
Basic <ul> <li>1,000 Contacts</li> <li>Email Templates</li> <li>Web Pop-ups</li> <li>Landing Page Builder</li> </ul> 14.99 Month
Growth <ul> <li>10,000 Contacts</li> <li>Marketing Automation</li> <li>Push Notifications</li> <li>Site Messages</li> </ul> 49.99 Month
Pro <ul> <li>Unlimited Contacts</li> <li>Marketing Automation</li> <li>Web Analytics</li> <li>Proposal Analytics</li> </ul> 99.99 Month
This app has yearly payment discounts available.

InsiderApps Video Reviews

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Independent Reviewer Comments


People love this app no idea why
Moriah Gray

I don't get it, everyone raves about this software but I don't see why. Less features and worse UI than most others. Hubspot is soooo much better as a CRM. This is really an email marketing tool dressed as a CRM.

Pros:
Good for cold-emailing
Cons:
CRM is blah
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Customer Questions

No one has asked any questions yet.
  • Free
    <ul> <li>500 Contacts</li> <li>Email Marketing</li> <li>Autoresponders</li> <li>Email Broadcast</li> </ul>
    0.00
    Month
  • Basic
    <ul> <li>1,000 Contacts</li> <li>Email Templates</li> <li>Web Pop-ups</li> <li>Landing Page Builder</li> </ul>
    14.99
    Month
  • Growth
    <ul> <li>10,000 Contacts</li> <li>Marketing Automation</li> <li>Push Notifications</li> <li>Site Messages</li> </ul>
    49.99
    Month
  • Pro
    <ul> <li>Unlimited Contacts</li> <li>Marketing Automation</li> <li>Web Analytics</li> <li>Proposal Analytics</li> </ul>
    99.99
    Month
Robin
  • Basic
    <ul> <li>Manage desks visually on a map</li> <li>Distance planning & health surveys</li> <li>Manage guest visits</li> <li>Interactive kiosks & room displays</li> </ul>
    1500.00
    Year
  • Pro
    <ul> <li>Manage flexible seating</li> <li>Export data from reports</li> <li>Guided onboarding & training</li> <li>Limit booking to admins</li> </ul>
    3500.00
    Year
  • Premium
    <ul> <li>Integrated enterprise user management</li> <li>Directory services integration</li> <li>Custom roles & permissions</li> <li>Workplace services</li> </ul>
    Custom
    Other
Intercom
  • Support
    <ul> <li>Human support: Live chat for support, Team inboxes</li> <li>Self-serve support: Help articles, Conversational bots</li> <li>Proactive support: Targeted messaging, Product Tours</li> </ul>
    Custom
    Other
  • Engage
    <ul> <li>Engagement and adoption: Outbound email and in-product messaging, Push messages & notifications</li> <li>Optimize performance: A/B testing & control groups, Message versioning</li> <li>Personalize targeting: Custom events and customer segments, Salesforce & Marketo integrations</li> </ul>
    Custom
    Other
  • Convert
    <ul> <li>Website conversion: Conversational chatbots, Live chat for sales</li> <li>Manage leads: Multiple team inboxes, Automatic meeting booking</li> <li>Prospect data: Salesforce & Marketo integrations, Reverse IP lookup and data enrichment</li> </ul>
    Custom
    Other
Ontraport
  • Basic
    <ul> <li>1,000 Contacts</li> <li>Unlimited Emails</li> <li>1 Account User</li> <li>Account Setup</li> </ul>
    79.00
    Month
  • Plus
    <ul> <li>2,500 Contacts</li> <li>2 Account Users</li> <li>Ecommerce</li> </ul>
    147.00
    Month
  • Pro
    <ul> <li>10,000 Contacts</li> <li>3 Account Users</li> <li>Email Delivery Consulting</li> </ul>
    297.00
    Month
  • Enterprise
    <ul> <li>20,000 Contacts</li> <li>200,000/mo Emails</li> <li>5 Account Users</li> <li>VIP Support Option</li> </ul>
    497.00
    Month

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