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Kapture CRM

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Kapture CRM

Business automation platform for Customer service & sales

Owned By
Adjetter Media Network Private Limited
Other OS

Windows

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iOS

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Android

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Mgmt Review
  • paid

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

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In-Depth Reviewer Comments

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App Pricing Page

Essential <ul> <li>Omnichannel Ticketing</li> <li>Auto-assign Tickets</li> <li>SLA Management</li> <li>Data Import</li> </ul> 32.16 Month
Professional <ul> <li>Custom API</li> <li>Ecommerce Integrations</li> <li>Reports & Analytics</li> <li>Social Media Integrations</li> </ul> 51.47 Month
Enterprise <ul> <li>Custom Reporting</li> <li>Sandbox</li> <li>IP Whitelisting</li> <li>Dashboards</li> </ul> 96.52 Month
This app has yearly payment discounts available.

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Independent Reviewer Comments

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Customer Questions

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  • Essential
    <ul> <li>Omnichannel Ticketing</li> <li>Auto-assign Tickets</li> <li>SLA Management</li> <li>Data Import</li> </ul>
    32.16
    Month
  • Professional
    <ul> <li>Custom API</li> <li>Ecommerce Integrations</li> <li>Reports & Analytics</li> <li>Social Media Integrations</li> </ul>
    51.47
    Month
  • Enterprise
    <ul> <li>Custom Reporting</li> <li>Sandbox</li> <li>IP Whitelisting</li> <li>Dashboards</li> </ul>
    96.52
    Month
CONTUS MirrorFly
  • Essentials
    <ul> <li>For 5K active users</li> <li>Private 1-to-1 chat</li> <li>Group Chat</li> <li>Unlimited Storage</li> </ul>
    99.00
    Month
  • Growth
    <ul> <li>Voice Call Included upto 5000 mins (Addl Charges $0.0010/mint)</li> <li>Video Call Included upto 5000 mins (Addl Charges $0.0010/mint)</li> </ul>
    199.00
    Month
  • Premium
    <ul> <li>Voice Call Included upto 7500 mins (Addl Charges $0.0010/mint)</li> <li>Video Call Included upto 7500 mins (Addl Charges $0.0015/mint)</li> <li>Group Calls </ul>
    999.00
    Month
  • Self-managed
    <ul> <li>Unlimited Voice Calls</li> <li>Unlimited Video Calls</li> <li>Unlimited Group Calls</li> <li>Customizable End-to-End Security (AES-256, SSL)</li> </ul>
    Custom
    Other
Spiral
  • Observer
    <ul> <li>Sight AI™ Dashboard Users: 1 User</li> <li>Up to 2 Feedback Channels</li> <li>Top 5 Insights Detected</li> <li>Public customer feedback scan</li> </ul>
    Free
    Month
  • Bug Hunter
    <ul> <li>Sight AI™ Dashboard Users: Upto 10 users</li> <li>Up to 4 Feedback Channels</li> <li>All detected insights</li> <li>Real-Time Tracking</li> </ul>
    Custom
    Month
  • Issue Vulture
    <ul> <li>Sight AI™ Dashboard Users: Unlimited</li> <li>Unlimited Feedback Channels</li> <li>Private customer feedback scan</li> <li>Tech support</li> </ul>
    Custom
    Month
QuestionPro
  • Essential
    <ul> <li>Unlimited surveys‪</li> <li>Unlimited questions‪</li> <li>1 user</li> <li>300 responses / survey</li> <li>24/7 email and LiveChat support</li> <li>30 question types‪</li> </ul>
    Month
  • Advanced
    <ul> <li>QuestionPro mobile app</li> <li>Net promoter score</li> <li>Multilingual surveys</li> <li>Custom variables</li> <li>Upload file question</li> <li>Crosstab analysis</li> </ul>
    129
    Month
  • Team Edition
    <ul> <li>Dedicated customer success manager</li> <li>User roles and permissions</li> <li>Custom scripting</li> <li>Text tagging</li> <li>Correlation analysis</li> <li>Project management migration & integration</li> </ul>
    Custom
    Other

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