Freshservice

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Freshservice

IT Service Management Platform

Owned By

Freshworks Inc.

Other OS

Android

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iOS

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Mgmt Review
  • paid

Freshservice is an IT service management platform. Some of their features include IT service desk, ITSM, ITOM, IT project management, IT asset management, automation, incident management, SLA management, knowledge management, unified service catalog, AI-powered service management, major incident management, problem management, change management and reporting. For teams, they provide marketing, finance, and HR services.

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In-Depth Reviewer Comments

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App Pricing Page

Starter <ul> <li>Pricing Per Agent</li> <li>Incident Management </li> <li>Knowledge Base </li> <li>Self Service Portal </li> </ul> 29.00 Month
Growth <ul> <li>Service Catalog </li> <li>Asset Management - Includes 100 managed assets </li> <li>Purchase Order Management </li> <li>Employee Onboarding</li> </ul> 59.00 Month
Pro <ul> <li>Problem Management </li> <li>Change Management </li> <li>Release Management </li> <li>Project Management</li> </ul> 109.00 Month
Enterprise <ul> <li>Freddy Agent Assist BETA</li> <li> Sandbox </li> <li> Audit Logs </li> <li> 20,000 Orchestration transactions/mo/account</li> </ul> 129.00 Month
This app has yearly payment discounts available.

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Independent Reviewer Comments

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Customer Questions

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  • Starter
    <ul> <li>Pricing Per Agent</li> <li>Incident Management </li> <li>Knowledge Base </li> <li>Self Service Portal </li> </ul>
    29.00
    Month
  • Growth
    <ul> <li>Service Catalog </li> <li>Asset Management - Includes 100 managed assets </li> <li>Purchase Order Management </li> <li>Employee Onboarding</li> </ul>
    59.00
    Month
  • Pro
    <ul> <li>Problem Management </li> <li>Change Management </li> <li>Release Management </li> <li>Project Management</li> </ul>
    109.00
    Month
  • Enterprise
    <ul> <li>Freddy Agent Assist BETA</li> <li> Sandbox </li> <li> Audit Logs </li> <li> 20,000 Orchestration transactions/mo/account</li> </ul>
    129.00
    Month
Dashlane
  • Free
    <ul> <li>Up to 50 passwords</li> <li>Personalized security alerts</li> <li>Password Health</li> <li>Password Generator</li> </ul>
    0.00
    Month
  • Premium
    <ul> <li>Unlimited passwords</li> <li>Up to 5 email addresses</li> <li>VPN for WiFi protection</li> <li>1 GB Encrypted file storage</li> </ul>
    3.99
    Month
  • Family
    <ul> <li>Up to 5 email addresses per user</li> <li>Up to 6 private accounts under one plan</li> </ul>
    5.99
    Month
Craft CMS
  • Solo
    <ul> <li>Ultra-flexible content modeling</li> <li>Powerful front-end tools</li> <li>Multi-Site</li> <li>Localization</li> </ul>
    0.00
    Other
  • Pro
    <ul> <li>Price per project</li> <li>Unlimited user accounts</li> <li>Enhanced content previewing</li> <li>GraphQL API</li> </ul>
    299.00
    Other
  • Enterprise
    <ul> <li>Priority Technical Support</li> <li>Procurement</li> <li>Custom Licenses</li> <li>Launch Support</li> </ul>
    Custom
    Other
KnowBe4
  • Silver
    <ul> <li>Unlimited Phishing Security Tests</li> <li>Automated Security Awareness Program (ASAP) </li> <li>Security ‘Hints & Tips’</li> <li>Training Access Level I</li> </ul>
    Custom
    Other
  • Gold
    <ul> <li>Training Access Level II</li> <li>Monthly Email Exposure Check</li> <li>Vishing Security Test</li> </ul>
    Custom
    Other
  • Platinum
    <ul> <li>Smart Groups</li> <li>Reporting APIs</li> <li>User Event API</li> <li>Security Roles</li> </ul>
    Custom
    Other
  • Diamond
    <ul> <li>Training Access Level III</li> <li>AI-Driven Phishing</li> <li>AI-Recommended Optional Learning</li> </ul>
    Custom
    Other

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