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HotJar

Customer Review
7
7.0

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HotJar logo
HotJar

Behavior Analytics Tool

Owned By
Other OS
web app only
Mgmt Review
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  • paid

Hotjar is a simple, visual approach to finding, organising, and expressing user requirements. It delivers product experience insights on how users act and what they care about, allowing product teams to bring genuine value to customers. The Analysis tools allow you to track and study user activity (see what they do), whereas the Feedback tools allow you to "hear" what they have to say (the Voice of User).

HotJar Desktop View
HotJar Mobile View 1
HotJar Mobile View 2
Main Promo Image
HotJar App Functionality

In-Depth Reviewer Comments


William Y.
Best for website optimization

Hotjar is a different tool. It is basically a tool that shows you various metrics that can help for the website design and navigation.

How did your team benefit the most?:
From a perspective of the design team it somewhat simplifies and makes it easy for them to create the best performing design layout.
One Major Feature That You Benefited From:
Heatmaps is its best feature so far it helps in understanding how visitors interact and engage with the website, it also shows data points that can be used to optimize site design for increasing engagement time.
How difficult is it to get started?:
It's a UI optimisation platform so it had to have a pleasing UI itself, learning about it wasn't really a challenge as it had sufficient resources that explains it's features.
One thing or feature you would improve:
I guess for sites like ours that handle large traffic on a daily basis it leaves you no choice but to upgrade to a premium plan, because free plan works on limited traffic.
Size of your organization:
50-100
Position or Role:
CMO
Why You Signed Up:
To optimize website UI for better performance

App Pricing Page

Basic <ul> <li>35 sessions per day</li> <li>365 days data storage</li> <li>Heatmaps - Unlimited</li> <li>Data capture: Automatic & continuous</li> </ul> 0.00 Other
Plus <ul> <li>100 sessions per day</li> <li>Events API: track user actions</li> <li>Filter and segment data</li> <li>Page Targeting - URL and events</li> </ul> 39.00 Month
Business <ul> <li>Sessions per day - Starting from 500</li> <li>Identify API: track custom user attributes</li> <li>Filter by rage clicks</li> <li>Filter by u-turns</li> </ul> 99.00 Month
Scale <ul> <li>Unlimited daily sessions</li> <li>Unlimted responses per month</li> <li>Dedicated customer success manager</li> <li>SAML single sign-on (SSO)</li> </ul> Custom Other
This app has yearly payment discounts available.
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Customer Questions

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HotJar logo
HotJar
Get HotJar
  • Basic
    <ul> <li>35 sessions per day</li> <li>365 days data storage</li> <li>Heatmaps - Unlimited</li> <li>Data capture: Automatic & continuous</li> </ul>
    0.00
    Other
  • Plus
    <ul> <li>100 sessions per day</li> <li>Events API: track user actions</li> <li>Filter and segment data</li> <li>Page Targeting - URL and events</li> </ul>
    39.00
    Month
  • Business
    <ul> <li>Sessions per day - Starting from 500</li> <li>Identify API: track custom user attributes</li> <li>Filter by rage clicks</li> <li>Filter by u-turns</li> </ul>
    99.00
    Month
  • Scale
    <ul> <li>Unlimited daily sessions</li> <li>Unlimted responses per month</li> <li>Dedicated customer success manager</li> <li>SAML single sign-on (SSO)</li> </ul>
    Custom
    Other
HubSpot Logo
HubSpot
Get HubSpot
  • Free
    <ul> <li>2,000 email sends per calendar month, with HubSpot branding</li> <li>Up to 3 dashboards, each with 10 reports per dashboard</li> <li>1 blog, Includes HubSpot branding</li> <li>Standard web analytics dashboard</li> </ul>
    0.00
    Other
  • Starter
    <ul> <li>Includes 1,000 marketing contacts</li> <li>MARKETING AUTOMATION - Form automation, Email automation</li> <li>REMOVE HUBSPOT BRANDING FROM - Forms, Email marketing</li> <li>GET HELP FAST - Email and in-app chat support</li> </ul>
    50.00
    Month
  • Professional
    <ul> <li>Includes 2,000 marketing contacts</li> <li>AUTOMATE & PERSONALIZE ENGAGEMENT ACROSS CHANNELS - Omni-channel marketing automation, ABM tools and automation</li> <li>ORCHESTRATE EFFICIENT CAMPAIGNS - Collaboration tools, Campaign management</li> <li>OPTIMIZE CAMPAIGN CONVERSION - A/B testing, Ad conversion events</li> </ul>
    890.00
    Month
  • Enterprise
    <ul> <li>Includes 10,000 marketing contacts</li> <li>MANAGE YOUR TEAMS & BRANDS - Single sign-on, Partitioning</li> <li>EXTEND THE PLATFORM - Custom objects, Salesforce custom object sync</li> <li>ADVANCE YOUR REPORTING - Multi-touch revenue attribution, Behavioral event triggers and reporting</li> </ul>
    3200.00
    Month
Mailchimp logo
Mailchimp
Get Mailchimp
  • Free
    <ul> <li>Marketing CRM</li> <li>Creative Assistant</li> <li>Website Builder</li> <li>Mailchimp Domain</li> </ul>
    Month
  • Essentials
    <ul> <li>Email & Landing Page Templates</li> <li>Customer Journey Builder</li> <li>Custom Branding</li> <li>A/B Testing</li> </ul>
    11
    Month
  • Standard
    <ul> <li>Customer Journey Builder + Branching Points</li> <li>Send Time Optimization</li> <li>Behavioral Targeting</li> <li>Custom Templates</li> </ul>
    17
    Month
  • Premium
    <ul> <li>Advanced Segmentation</li> <li>Multivariate Testing</li> <li>Comparative Reporting</li> <li>Unlimited Seats & Role-Based Access</li> </ul>
    299
    Month
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Vidyard
Get Vidyard
  • Free
    <ul> <li>For individuals to record, upload, and share videos in just a few clicks<li> <li>Video recording</li> <li>Video uploads</li> <li>Share by email, social media, and more</li> </ul>
    0.00
    Other
  • Pro
    <ul> <li>For individuals to communicate better with customers and coworkers</li> <li>Basic branding</li> <li>Video insights</li> <li>A call-to-action for your videos</li> </ul>
    29.00
    Month
  • Teams
    <ul> <li>Add video into your organization’s sales and marketing strategies</li> <li>Includes 3 users</li> <li>Custom branding</li> <li>Full video analytics</li> </ul>
    300.00
    Month
  • Business
    <ul> <li>Help your teams generate more leads, pipeline, and revenue with video</li> <li>Includes 5 users</li> <li>Fully customizable video CTAs</li> <li>CRM/MAP integration</li> </ul>
    1250.00
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