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HotJar

Customer Review
7
7.0

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HotJar

Behavior Analytics Tool

Owned By
Other OS
web app only
Mgmt Review
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  • paid

Hotjar is a simple, visual approach to finding, organising, and expressing user requirements. It delivers product experience insights on how users act and what they care about, allowing product teams to bring genuine value to customers. The Analysis tools allow you to track and study user activity (see what they do), whereas the Feedback tools allow you to "hear" what they have to say (the Voice of User).

HotJar Desktop View
HotJar Mobile View 1
HotJar Mobile View 2
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HotJar App Functionality

In-Depth Reviewer Comments


William Y.
Best for website optimization

Hotjar is a different tool. It is basically a tool that shows you various metrics that can help for the website design and navigation.

How did your team benefit the most?:
From a perspective of the design team it somewhat simplifies and makes it easy for them to create the best performing design layout.
One Major Feature That You Benefited From:
Heatmaps is its best feature so far it helps in understanding how visitors interact and engage with the website, it also shows data points that can be used to optimize site design for increasing engagement time.
How difficult is it to get started?:
It's a UI optimisation platform so it had to have a pleasing UI itself, learning about it wasn't really a challenge as it had sufficient resources that explains it's features.
One thing or feature you would improve:
I guess for sites like ours that handle large traffic on a daily basis it leaves you no choice but to upgrade to a premium plan, because free plan works on limited traffic.
Size of your organization:
50-100
Position or Role:
CMO
Why You Signed Up:
To optimize website UI for better performance

App Pricing Page

Basic <ul> <li>35 sessions per day</li> <li>365 days data storage</li> <li>Heatmaps - Unlimited</li> <li>Data capture: Automatic & continuous</li> </ul> 0.00 Other
Plus <ul> <li>100 sessions per day</li> <li>Events API: track user actions</li> <li>Filter and segment data</li> <li>Page Targeting - URL and events</li> </ul> 39.00 Month
Business <ul> <li>Sessions per day - Starting from 500</li> <li>Identify API: track custom user attributes</li> <li>Filter by rage clicks</li> <li>Filter by u-turns</li> </ul> 99.00 Month
Scale <ul> <li>Unlimited daily sessions</li> <li>Unlimted responses per month</li> <li>Dedicated customer success manager</li> <li>SAML single sign-on (SSO)</li> </ul> Custom Other
This app has yearly payment discounts available.
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Customer Questions

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HotJar
Get HotJar
  • Basic
    <ul> <li>35 sessions per day</li> <li>365 days data storage</li> <li>Heatmaps - Unlimited</li> <li>Data capture: Automatic & continuous</li> </ul>
    0.00
    Other
  • Plus
    <ul> <li>100 sessions per day</li> <li>Events API: track user actions</li> <li>Filter and segment data</li> <li>Page Targeting - URL and events</li> </ul>
    39.00
    Month
  • Business
    <ul> <li>Sessions per day - Starting from 500</li> <li>Identify API: track custom user attributes</li> <li>Filter by rage clicks</li> <li>Filter by u-turns</li> </ul>
    99.00
    Month
  • Scale
    <ul> <li>Unlimited daily sessions</li> <li>Unlimted responses per month</li> <li>Dedicated customer success manager</li> <li>SAML single sign-on (SSO)</li> </ul>
    Custom
    Other
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Timely
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  • Starter
    <ul> <li>Track your work automatically, get AI to draft your timesheets, set automatic reminders and report effortlessly.</li> </ul>
    10
    Month
  • Premium
    <ul> <li>Access real-time project dashboards, set recurring budgets, adjust employee capacity and lock billed hours.</li> </ul>
    18
    Month
  • Unlimited
    <ul> <li>View all employee activity and overtime, assign team leads and send clients live reports.</li> </ul>
    26
    Month
  • Unlimited +
    <ul> <li>Enjoy customized support with a dedicated success partner.</li> </ul>
    Custom
    Other
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  • Free
    <ul> <li>For upto 1000 subscribers</li> <li>12,000 monthly emails</li> <li>1 user</li> <li>Email support</li> </ul>
    0.00
    Month
  • Growing Business
    <ul> <li>Unlimited monthly emails</li> <li>3 users</li> <li>24/7 Email support</li> <li>Sell digital products</li> </ul>
    10.00
    Month
  • Advanced
    <ul> <li>Enhanced automations</li> <li>Facebook integration</li> <li>Custom HTML editor</li> <li>Promotion pop-ups</li> </ul>
    21.00
    Month
  • Enterprise
    <ul> <li>Dedicated success manager</li> <li>Dedicated IP & deliverability consultation</li> <li>Custom landing page design</li> <li>Custom newsletter design</li> </ul>
    Custom
    Month
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  • Core
    <ul> <li>Unique visits - 1000/month</li> <li>Custom domains - 1</li> <li>Account users - 2</li> <li>Drag & drop editor</li> </ul>
    35.00
    Month
  • Create
    <ul> <li>Unique visits - 20,000/month</li> <li>Custom domains - 2</li> <li>Account users - 10</li> <li>Custom fonts and 800+ Google Fonts</li> </ul>
    79.00
    Month
  • Automate
    <ul> <li>Unique visits - 40,000/month</li> <li>Custom domains - 4</li> <li>Account users - 10</li> <li>Campaign scheduler</li> </ul>
    109.00
    Month
  • Agency
    <ul> <li>Unique visits - 50,000/month</li> <li>Custom domains - 5</li> <li>Account users - 20</li> <li>Agency control panel</li> </ul>
    129.00
    Month

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