Slack

Customer Review
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9.0

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Slack
Slack

Chat service for individuals, teams, organizations and even software.

Owned By
Microsoft Corporation
Other OS

Android

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iOS

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Windows

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Linux

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Mgmt Review
  • free
  • paid
Slack is a new way for your entire company to communicate. It replaces email with something faster, better organized and more secure. Instead of one-off email chains, all your communication is organized into channels that are easy to create, join and search. When there’s a channel for everything going on at your company, everyone knows exactly where to go to get work done.

When there’s a channel for everything going on at your company, everyone knows exactly where to go to get work done.
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In-Depth Reviewer Comments


Dimitri H.
Remote communication and collaboration made easy

Slack I find it extremely beneficial, especially for those companies operating remotely. It actually brings all teams from all sections of a company to one single platform everybody can interact with each other both in individual chats and also in group chats.

How did your team benefit the most?:
We are more productive and are able to sort out situations much faster.
One Major Feature That You Benefited From:
I use its huddle feature a lot it has made it super simple to connect with teams or individuals for quick meet-ups, one click and you can do audio or video chat to clear out thoughts and cover up discussions without having to use any other video/audio platform.
How difficult is it to get started?:
So not difficult we only had one online zoom session where we got all our employees and showed them how to onboard on Slack and what are its possibilities. Its interface on both mobiles and desktops is very sorted out.
One thing or feature you would improve:
I notice there's a slight time delay in mobile and desktop notifications. I have enabled notification on my smartphone and my laptop, anytime I receive any new message, it instantly notifies me via a tiny window on the bottom right of the laptop screen, but on mobile, it takes 1-2 min for the notification to pop up. Maybe it is on my own devices because no other team member faced the same.
Size of your organization:
190-210
Position or Role:
Content Marketer
Why You Signed Up:
To increase our communication speed

Meagan V.
Best collaboration tool for all size companies

It's like having your entire team in one place despite being in the office. I can track and monitor communication between every team, as a CEO, that is such a huge advantage because it helps enhance productivity across the organization.

How did your team benefit the most?:
We put most of our emphasis on collaboration, so Slack did the exact thing for us that it enabled collaboration across our company between different departments, teams, and projects. So we're all connected on almost every single operation.
One Major Feature That You Benefited From:
Slack integration is the winning feature for me, we operate many tools, including, with the integration option, it is now super easy to share and access various resources right from the Slack app.
How difficult is it to get started?:
In my company we didn't have any difficulty in shifting our communication to Slack, both the mobile application and desktop application are actually pretty simple to use.
One thing or feature you would improve:
All green for now. Hope it stays like this.
Size of your organization:
150-170
Position or Role:
CEO
Why You Signed Up:
To bring all our teams on one single platform

Becca V.
Slack simplifies team communication

I personally really like how clean it is to use Slack, there is almost zero hassle in communicating with different departments within the organization.
Direct communication with individuals is useful, especially when we want to share it with specific channel members.

How did your team benefit the most?:
When chats filled the channel, we were still able to find a specific message by simply searing in the search tab. So no message got lost.
One Major Feature That You Benefited From:
Direct chats to communicate with individuals like clients got easier for us, and we could share documents and other important resources privately with them.
How difficult is it to get started?:
As I said the interface is clean and straightforward. It helped us organize communication with different teams.
One thing or feature you would improve:
Sometimes clearing notifications from channels was confusing. I wish we could just long-press each channel to clear the notification badge.
Size of your organization:
100-120
Position or Role:
Finance Manager
Why You Signed Up:
To organize internal and external communication

App Pricing Page

Pro <ul> <li>Unlimited message history</li> <li>Unlimited apps and integrations</li> <li>Unlimited lightweight, voice-first huddles</li> <li>Secure work with other companies using Slack Connect channels</li> </ul> 8.00 Month
Business+ <ul> <li>99.99% guaranteed uptime</li> <li>User provisioning and deprovisioning</li> <li>SAML-based single sign-on</li> <li>Data exports for all messages</li> </ul> 15.00 Month
Enterprise Grid <ul> <li>Unlimited workspaces</li> <li>Support for data loss prevention (DLP), e-Discovery and offline backup providers</li> <li>Designated customer success teams</li> <li>HIPAA-compliant message and file collaboration</li> </ul> Custom Other
This app has yearly payment discounts available.

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Customer Questions

Salvatore Valente

How is the Android app? I use this mainly on Windows...

No answer has been provided yet. We have also reached out to the company for an answer.
  • Pro
    <ul> <li>Unlimited message history</li> <li>Unlimited apps and integrations</li> <li>Unlimited lightweight, voice-first huddles</li> <li>Secure work with other companies using Slack Connect channels</li> </ul>
    8.00
    Month
  • Business+
    <ul> <li>99.99% guaranteed uptime</li> <li>User provisioning and deprovisioning</li> <li>SAML-based single sign-on</li> <li>Data exports for all messages</li> </ul>
    15.00
    Month
  • Enterprise Grid
    <ul> <li>Unlimited workspaces</li> <li>Support for data loss prevention (DLP), e-Discovery and offline backup providers</li> <li>Designated customer success teams</li> <li>HIPAA-compliant message and file collaboration</li> </ul>
    Custom
    Other
Skype
  • Enterprise
    <ul> <li>Audio and HD video calling</li> <li>Smart messaging</li> <li>Screen sharing</li> <li>Call recording and Live subtitles</li> </ul>
    Custom
    Other
MessageBird
  • Free
    <ul> <li>2 named Inbox seats</li> <li>Up to 1,000 monthly Flow Invocations</li> <li>Access to all channels (Premium channels fees apply)</li> <li>Coach support</li> </ul>
    0.00
    Other
  • Custom
    <ul> <li>Custom Inbox seats</li> <li>Unlimited Live Chat conversations</li> <li>Custom monthly Flow Invocations</li> <li>Priority support options</li> </ul>
    Custom
    Other
Sendbird
  • Developer
    <ul> <li>No overages allowed</li> <li>100 MAU 10 peak concurrent connections</li> <li>No credit card required</li> <li>Community support</li> </ul>
    0.00
    Other
  • Starter 5K
    <ul> <li>Pricing for 5K MAU</li> <li>Overages may apply</li> <li>Modern messaging essentials</li> <li>Basic moderation</li> </ul>
    399.00
    Month
  • Pro 5K
    <ul> <li>Message translation</li> <li>Advanced moderation & filters</li> <li>Ticketed support</li> </ul>
    599.00
    Month
  • Enterprise
    <ul> <li>Data export</li> <li>Option for dedicated servers</li> <li>Priority support</li> </ul>
    Custom
    Other

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